Privacy Policy

Welcome to Frisco Pet Hub! Just as we design our cozy beds, fun toys, and stylish accessories with your pet’s comfort in mind, we’re committed to protecting your privacy with the same care and dedication. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at friscopethub.com. By using our site, you agree to the practices described here. We’ve crafted this policy to be clear and transparent, reflecting the trust you place in us—whether you’re shopping for Catnip Toys, a Heated Bed, or Bandanas for your furry friend.

Information We Collect

To provide you with a seamless and delightful shopping experience, we collect certain types of information:

• Personal Information: When you make a purchase or create an account, we collect details like your name, email address, shipping address (such as 707 Leaning Oaks Dr, Savannah, US 31410), and payment information (e.g., through Visa, MasterCard, JCB, or PayPal). We never store sensitive payment data on our servers.
• Technical Data: We automatically gather information such as your IP address, browser type, and device details to improve our website’s performance and security.
• Usage Information: We track how you interact with our site, including pages visited (like our Balls & Chasers or Covered Beds sections) and products viewed, to personalize your experience.
• Communications: If you contact us at [email protected], we may keep records of our conversations to assist you better.

How We Use Your Information

Your data helps us serve you and your pets with warmth and efficiency:

• To process orders, manage payments, and deliver products worldwide (excluding some Asian countries and remote areas due to shipping limits).
• To enhance your shopping journey by recommending items like Cardboard Cat Houses or Elevated Bowls based on your interests.
• To communicate with you about orders, promotions, or updates, always keeping it relevant and infrequent.
• To improve our website and services, ensuring everything runs as smoothly as our Clumping litter keeps things fresh.
• To comply with legal obligations and prevent fraud, protecting both you and our community.

Sharing and Disclosure of Information

We value your trust and only share your information in limited circumstances:

• Service Providers: We partner with trusted third parties (like payment gateways and shipping companies) to handle transactions and deliveries—they’re bound by strict confidentiality agreements.
• Legal Requirements: We may disclose data if required by law, such as to comply with a subpoena or protect our rights.
• Business Transfers: In the event of a merger or sale, your information may be transferred, but we’ll notify you and ensure it remains protected.

We never sell your personal data to third parties for marketing purposes.

Data Storage and Security

Your security is our priority, just like how our Cleaners & Deodorizers keep your pet’s space safe. We use advanced encryption and secure servers to protect your information. Data is stored only as long as necessary to fulfill orders or as required by law. While we take all reasonable measures, no online system is 100% secure, but we strive to maintain the highest standards to keep your details confidential.

Your Rights

You have control over your personal information:

• Access and Update: You can review and edit your account details at any time by logging in.
• Opt-Out: Unsubscribe from marketing emails by clicking the link in any message or contacting us.
• Deletion: Request deletion of your data, subject to legal requirements, by emailing us at [email protected].
• Complaints: If you have concerns, reach out to us, and we’ll address them promptly. You may also have the right to lodge a complaint with data protection authorities.

Cookies and Tracking Technologies

Like a playful Balls & Chasers toy, cookies help us enhance your browsing experience. These small files stored on your device allow us to remember your preferences, analyze site traffic, and offer personalized ads for products like Heated Beds or Bandanas. You can manage cookies through your browser settings, though disabling them might affect site functionality. We may also use similar technologies for analytics and advertising, always aiming to respect your privacy.

Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or laws. The latest version will always be posted here, with the effective date noted. Continued use of our site after updates constitutes acceptance.

Contact Us

Thank you for trusting Frisco Pet Hub. We’re dedicated to making your experience as secure and joyful as a catnap in one of our Covered Beds!