Welcome to Frisco Pet Hub’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. Our goal is to make your experience as smooth and enjoyable as possible, just like the cozy beds and fun toys we offer for your furry friends. Below, you’ll find answers to common queries based on our website’s offerings. If you need further assistance, feel free to contact our friendly team.

Product Questions

What types of products do you sell?
We specialize in a variety of high-quality pet products designed for comfort and fun! Our menu includes items like Balls & Chasers, Bandanas, Beds (including Covered and Heated Beds), Bowls & Dishes (such as Elevated Bowls), Cardboard Cat Houses, Catnip Toys, Cleaners & Deodorizers, Clothing & Accessories (like Hats, Jackets & Coats), Clumping litter, Corner items, Disposable products, and Furniture & Enclosures. Everything is crafted with love to meet your pet’s needs.
Are your products safe and durable?
Absolutely! At Frisco Pet Hub, we prioritize quality and safety. Our products are made from pet-friendly materials and undergo rigorous checks to ensure they’re stylish, comfortable, and long-lasting. For example, our beds are designed for coziness, and our toys are perfect for playful moments.

Shipping and Delivery

How long does shipping take?
We process orders within 1-2 business days at our Savannah, Georgia headquarters. After that, delivery times depend on your chosen shipping option:
  • Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after shipping, with full tracking.
  • Free Shipping: Available on orders over $50, delivered via EMS in 15-25 days after shipping.
Please note that these are estimates and may vary due to factors like weather or customs.
Do you ship internationally?
Yes, we ship worldwide to most countries! However, we do not deliver to some Asian countries and remote locations due to limited services. During checkout, our system will automatically verify if we can ship to your address.
What happens after I place an order?
You’ll receive an order confirmation email immediately. Once your order is processed (within 1-2 days), we’ll notify you when it ships. For standard shipping, we provide tracking details so you can follow your package’s journey right to your doorstep!

Returns and Exchanges

What is your return policy?
We want you and your pet to be happy! If you’re not completely satisfied, you can return items within 15 days of receiving them. For full details on how to initiate a return, please visit our Returns Policy page (note: this is a placeholder link).
Are there any exceptions for returns?
Returns are generally accepted for most products, but we recommend checking our Returns Policy for specific conditions, such as items that are used or damaged. We’re here to help make it right!

Payment Methods

What payment options do you accept?
We accept a variety of secure payment methods to make shopping easy: Visa, MasterCard, JCB, and PayPal. Your transactions are safe and protected.
Is my payment information secure?
Yes, we use trusted payment gateways to ensure your data is encrypted and secure. We never store sensitive information on our servers.

Account and General Questions

How can I contact customer service?
For any questions or support, email us at [email protected]. We’re based at 707 Leaning Oaks Dr, Savannah, US 31410, and we’re always happy to assist!
Do you have a loyalty program or discounts?
Currently, we offer free shipping on orders over $50 as a great way to save. Stay tuned to our website for future promotions and updates—we love rewarding our loyal customers!

Thank you for choosing Frisco Pet Hub! We’re honored to be part of your pet’s journey and strive to provide the best products and service. If you have more questions, don’t hesitate to reach out. With love and care,
The Frisco Pet Hub Team