At Frisco Pet Hub, we understand that when you order something special for your furry family member, you want it to arrive safely and promptly. That’s why we’ve designed our delivery options to be as thoughtful and reliable as our pet products.

Quick Summary: We process orders within 1-2 business days and offer two shipping options to suit your needs and budget.

Order Processing

Once you place your order, our dedicated team at our Savannah, Georgia headquarters springs into action. We carefully prepare your pet’s new favorite items with the same love and attention we’d give our own pets. All orders are processed within 1-2 business days before shipping.

Shipping Options

Standard Shipping – $12.95

Perfect for when you need your pet products a little faster. We partner with premium carriers DHL and FedEx to ensure reliable delivery.

  • Delivery Time: 10-15 days after shipping
  • Carriers: DHL or FedEx
  • Tracking: Full tracking provided

Free Shipping

Great for budget-conscious pet parents who don’t mind waiting a bit longer. Enjoy free shipping on all orders over $50!

  • Delivery Time: 15-25 days after shipping
  • Carrier: EMS
  • Minimum Order: $50 or more
  • Cost: Completely free!

Shipping Destinations

We’re proud to serve pet parents worldwide! We ship to most countries across the globe, with the exception of some Asian countries and remote locations where delivery services may be limited. During checkout, our system will automatically verify if we can deliver to your address.

What to Expect After Ordering

  • Order Confirmation: You’ll receive an email confirmation immediately after placing your order
  • Processing Update: We’ll notify you when your order moves to the shipping stage
  • Tracking Information: For standard shipping, you’ll receive tracking details to follow your package’s journey
  • Delivery: Your thoughtfully selected Frisco Pet Hub products arrive at your doorstep!

Our Delivery Promise

Just as we’re committed to providing your pets with stylish, comfortable, and high-quality products, we’re equally dedicated to ensuring those products reach you reliably. We continuously monitor our shipping partners to maintain our high standards for delivery service.

Please note: Delivery times are estimates and may occasionally be affected by factors beyond our control, such as weather conditions or customs processing. We appreciate your understanding.

Returns & Exchanges

Not completely satisfied with your purchase? We offer a 15-day return policy from the date you receive your items. Please visit our Returns Policy page for complete details on how to initiate a return.

Thank you for trusting Frisco Pet Hub with your pet’s needs. We’re honored to be part of your journey in providing the very best for your furry family members!

With love and care,
The Frisco Pet Hub Team